Job overview
Appointments Officer – Radiology Bookings Team
We are excited to offer an opportunity for an enthusiastic and motivated Appointments Officer to join our busy and friendly Radiology Bookings Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys patient interaction, and is committed to providing excellent service.
As a key member of our administrative support team, you will be responsible for booking patient appointments, handling telephone and email enquiries, and delivering a high standard of customer service. You will also provide flexible support across the department, including reception cover when required.
This is a vital role in helping ensure our radiology services run smoothly and efficiently, supporting both patients and clinical staff.
Main duties of the job
Your job role will be varied and interesting; you will be liaising with patients and working closely with Healthcare Professionals.
You will possess good communication and IT skills and have previous experience of working in an office environment, preferably with some NHS administration knowledge. A good telephone manner is essential, and you must be a good team player showing care and consideration to all our patients and staff.
Administration and customer care skills must be of the highest standard. Working in a small group and being a good team player are key requirements of this role, as is the ability to handle large volumes of workload under pressure.
You will work 37.5 hours a week.
You will report to the Radiology Support Services Lead.
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