Customer Service Co-ordinator
Kettering
Hours: Monday to Friday, 37.5 hrs
Salary: £23-26k DOE
Our client is a fast-growing supplier of high-quality products to the UK commercial construction sector. Due to continued growth, they are looking for a self-motivated, organised individual to join them as a Customer Service Co-ordinator. You will need a flexible approach with a passionate personality that is committed to providing excellent levels of service to their customers.
Working within a precise and customer-focused manner, you will facilitate all actions and communications at the after-sales stage. You will deliver high levels of customer satisfaction both internally and externally and ensure the smooth running of the customer service function.
In return, they offer the chance to work for an exciting, fast-paced organisation with a great team environment, which gives individuals the opportunity to grow within the business.
Your responsibilities will include:
1. Processing all orders gained by the sales team, ensuring all information is gathered from the customer and documented accurately.
2. Managing all orders after point of sale, continuously monitoring stock levels, allocating projects ready for delivery, and organising customer call-offs.
3. Liaising with Despatch, Purchasing, and other company personnel to fulfil customers' projects on time and in full.
4. Ensuring all customer project deliveries are met.
5. Dealing with incoming calls in a friendly and professional manner.
6. Maintaining the smooth running of the customer service tasks, continually evaluating and suggesting improvements in internal processes.
7. Processing extras, spare parts, and quick orders in a timely manner to ensure lead times are met.
8. Investigating any questions and queries on potential complaints in detail.
9. Dealing with customer complaints promptly and efficiently, ensuring a satisfactory resolution for all parties following clear investigation.
10. Completing weekly reporting on the customer service KPIs.
11. You may be required to carry out other tasks necessary for the smooth running of the business.
Key Skills & Attributes:
1. Methodical & structured approach to tasks.
2. Ability to manage multiple tasks through to completion.
3. Positive, problem-solving attitude to all challenges.
4. Excellent telephone manner.
5. Able to produce professional and grammatically correct correspondence.
6. Work well under pressure.
7. A great can-do attitude and a real desire to deliver "best-practice" customer service.
8. Excellent communication skills.
9. Strong IT skills; Excel and Word proficient.
On offer is a competitive salary and other benefits, including a generous pension scheme, 25 days annual leave, Christmas shutdown, an extra day off for your birthday, and free parking.
If interested, please apply here or call Kim to find out more. #J-18808-Ljbffr