Kent LMC: Supporting list based personalised care, the partnership model and meaningful collaboration
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The Mental Health Together Service supports people with serious mental health needs, offering specialist, clinical care as well as support for other areas of someone's life that may be impacting their recovery. The service bridges the gap between primary and secondary care, with all referrals made to a Mental Health Together team in one area.
Mental Health Together is delivered in partnership with third sector organisations and therefore the post-holder will be responsible for managing and leading staff from multiple agencies working together as one cohesive team. The post-holder will work closely with colleagues in all other relevant services and build excellent relationships with partner organisations and referring agencies to enable seamless patient pathways and service user engagement.
This post is being hosted by Invicta Health on behalf of Kent Mental NHS and Social Care Partnership Trust (KMPT) within The Mental Health Together Service.
Main duties of the job
The Service Manager will use data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented. They actively pursue the best outcomes for patients and carers and are knowledgeable about how other services contribute to the success of the service.
The Service Manager knows who the internal and external stakeholders are and when to use them effectively in promoting and securing the services reputation. They identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the General Managers in all aspects of the service as required.
Job responsibilities
Main Responsibilities
1. Working closely with the professional heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting.
2. Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.
3. Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways.
4. Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care.
5. Actively support services to deliver any research objectives and encourage quality improvement.
Person Specification
Qualifications
1. Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
2. First Degree.
3. Evidence of continuing professional development to Masters level or equivalent.
Experience
1. Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets.
2. Experience of managing budgets and resources effectively.
3. Experience of leading and managing change to deliver organisational goals.
4. Experience of leading business planning processes and delivering targets within an agreed budget.
5. Experience of working within the NHS, or a related public or voluntary sector organisation.
6. Experience of individual and team Performance Management and Appraisals.
7. Experience of involving service users and carers in the development of services.
8. Experience of working within a multidisciplinary team.
9. Experience of recruitment and selection of staff.
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