We are seeking a Customer Service Administrators to join our clients team based near Southampton. This role is ideal for someone who is passionate about delivering best-in-class service and has the expertise to maximise upselling opportunities. You will be the primary point of contact for our major customers, ensuring their satisfaction from enquiry to post-hire feedback. This role will be temporary to permanent, with an immediate start date. Office based with full time hours, Monday - Friday 7.30am - 5pm. Day to Day of the role: Communicate with customers via email, website requests and phone ensuring all interactions are handled with high-quality service. Manage the entire order process, from enquiry to post-hire feedback, taking full ownership of the customer journey. Build and maintain relationships with regular customers, understanding their needs and ensuring their expectations are met or exceeded. Coordinate daily deliveries and collections within the depot, ensuring efficiency and timeliness. Work collaboratively in a busy but friendly team environment, planning and organising to meet the team’s objectives. Required Skills & Qualifications: Proven experience in a customer service role. Strong communication skills, both verbal and written, with the ability to engage effectively with customers. Experience in managing orders and coordinating deliveries and collections. Ability to upsell products or services through expert knowledge and customer understanding. Excellent organisational and planning skills, with a talent for multitasking in a fast-paced setting. A team player with a positive attitude and a commitment to providing exceptional customer experiences. Please apply today for immediate consideration.