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We operate in both on-premises and cloud environments. As a Technology Release Manager, you will play a crucial role in planning, managing, and overseeing software releases across various IT environments. This role is key to ensuring efficient, standardised release processes across the organisation while driving stability and reliability in IT services.
The Technology Release Manager will oversee release management across Digital, Retail, and Supply Chain business areas, working towards a consolidated and standardised approach to release management. They will collaborate closely with project managers, development teams, QA teams, and key stakeholders to ensure a consistent and effective release process.
Job Title: Technology Release Manager
Location: BL9 8RR
Working Rota: Monday - Friday
Working Hours: 40
What You'll Be Doing:
Release Management:
* Manage the outsourced Digital Release execution layer, ensuring alignment with Retail and Supply Chain release processes.
* Work towards consolidating release processes and toolsets across business units to establish a unified framework.
* Develop, implement, and oversee release management strategies and processes.
* Plan, schedule, and coordinate software releases, ensuring alignment with business goals.
* Ensure proper version control and documentation for all releases.
Governance and Compliance:
* Lay the foundation for a governance and enablement function within the Group Technology Release Management framework.
* Establish governance frameworks and best practices for release management.
* Ensure compliance with internal policies, industry standards, and regulatory requirements.
* Maintain and enforce change control policies to manage risks effectively.
Stakeholder Collaboration:
* Work closely with development, QA, operations, and business teams to ensure smooth releases.
* Act as a bridge between technical and business teams to align release expectations and outcomes.
* Communicate release schedules, risks, and impacts to relevant stakeholders.
Risk and Issue Management:
* Identify potential release-related risks and develop mitigation strategies.
* Manage release-related incidents, ensuring rapid issue resolution and minimal business impact.
* Conduct post-release reviews to analyse issues and drive continuous improvements.
Continuous Improvement & Automation:
* Identify opportunities to automate release processes to improve efficiency and reliability.
* Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools.
Performance Monitoring & Reporting:
* Track key release metrics, including deployment success rates and incident resolution times.
* Provide regular reports on release performance to senior management, ensuring visibility across Digital, Retail, and Supply Chain.
What We're Looking For:
Required Skills and Experience:
* Experience working in hybrid IT environments, managing releases across both on-premises data centres and cloud platforms (AWS, Azure, GCP).
* Extensive experience in end-to-end release management execution, including planning, scheduling, coordination, and post-release reviews.
* Strong understanding of release governance frameworks and best practices.
* Experience in managing large-scale releases across multiple business units.
* Strong background in ITIL-based Change & Release Management.
* Proven ability to manage outsourced release execution layers.
* Exceptional stakeholder management and leadership skills.
* Excellent communication, leadership, and interpersonal skills.
* Experience with release automation tools and CI/CD pipelines.
* Strong analytical and problem-solving skills.
* Experience in managing budgets and resources effectively.
* Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, etc.).
* Proven experience in implementing and automating release processes via ITSM toolsets.
Desired Qualifications:
* Degree in Information Technology or a related field.
* ITIL Foundation or ITIL Intermediate certification.
* Certification in Agile, DevOps, or SAFe Release Train Engineer.
* Extensive experience governing enterprise-wide release strategies.
* Bachelor's in information technology, Computer Science, or a related field. 7+ years of experience in technology release management.
The Company:
The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascia's in over 36 countries around the world.
We are an equal opportunities employer who embraces and values differences.
Interested?
If you are interested in this position, then press the Apply Now button.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion.
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