Design Services Team Leader
Remote Type: Hybrid
Location: Woodside Way, Fife
Time Type: Full Time
Posted On: Slået op for 2 dage siden
About VELUX Group
In VELUX Group, we offer a world of opportunities and provide you with the best foundation to create a bright future. We lead the way in creating a sustainable and healthy living environment and help those who live, work, and play under the roof to transform their spaces using daylight and fresh air.
Do you have solid team leader experience?
Have you got extensive B2C experience?
Would you like to be a key part of a fun and dedicated team?
We offer
A very interesting role where you will lead a team committed to providing customers with design expertise and innovative solutions tailored to their project needs.
This role is based at our UK Head Office in Glenrothes, where we have hybrid working (3-4 days a week in our Glenrothes office, 1-2 days from home). It offers the chance to shape a high-performing team, drive service improvements, and play a pivotal role in advancing our digital platforms and customer experience initiatives.
The position involves travel and collaboration with various internal teams, with the unique opportunity to advocate for the team within regional forums and support continuous service innovation.
Key Responsibilities
This key role in our Advisory Service Department includes:
* Operational Improvement and Efficiency: Develop and optimise operational workflows, supporting team efficiency and consistent, high-quality project delivery.
* Team Leadership and Development: Lead the recruitment, training, and professional development of team members.
* Onboarding and Training Programmes: Design and oversee onboarding and training initiatives for new team members.
* Digital Platform Development: Contribute to the ongoing development and refinement of digital platforms.
* Cross-Functional Collaboration: Build strong partnerships across teams to ensure cohesive project handovers.
* Data and Reporting Management: Oversee team data tracking and reporting processes.
* Commercial Awareness and International Collaboration: Represent the team in international projects.
Who We Are Looking For
A proactive, innovative leader with a passion for customer-focused service improvement. You excel in collaborative environments and are driven to optimise workflows, enhance team engagement, and elevate customer experiences.
Furthermore, you have:
* Experience in team leadership, customer service, or project management.
* An interest in design, architecture, or customer-focused advisory roles.
* Strong communication and relationship-building skills.
* Proficiency in using data insights to monitor team performance.
* Familiarity with CRM systems and customer engagement tools is advantageous.
Your Opportunities
In addition to operating at a highly professional level, our team is characterised by an informal tone and a healthy sense of humour. We believe in empowering people and supporting this through sharing knowledge and delegating responsibility.
Application and Contact
We look forward to receiving your application and CV as soon as possible. We review candidates and conduct interviews on an ongoing basis.
Learn more about the VELUX Group online at www.velux.com.
Equal Opportunity Employer
VELUX operates under the concept of equal opportunities in all aspects of employment.
About VELUX Group
For over 80 years, VELUX Group has created better buildings with daylight and fresh air through the roof for people worldwide.
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