Hours of Work: Full-time hours of work (41 hours per week). This vacancy is for the AM shift.
Position: Permanent
Location: Magna Park 3 CDH (Customer Delivery Hub)
Salary: £32,043.96 per annum.
Please note: due to the nature of this role, we require all applicants to be over 18 to apply.
About the Role
As our Technician, you will be the face of the John Lewis & Partners brand. As a member of our Customer Delivery Team, you will complete installation/assembly services in our customers’ homes whilst adhering to legislation and Partnership policies. You will also mentor and coach colleagues of varying abilities to achieve their personal development goals and help the business secure its strategic aims, showing particular support for those who aspire to become Customer delivery installers.
What will you be doing:
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded/checked your route, you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key, and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival, you will deliver the customer's goods to their room of choice and undertake any services that have been booked. These may include completing Wall Mount TV Installation, Integrated Appliances, or Hard Wired Appliances. Please note this role involves heavy lifting.
Our Customer Delivery Hub Technicians will demonstrate an enthusiasm for delivering high standards in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements. You will have the technical competence and a desire to develop performance for yourself, colleagues, and the business.
You will act as an ambassador for the John Lewis brand, focused on delivering and surpassing the exemplary service expected of us. You will accurately adhere to the business systems and processes to minimise costs.
Required essential experience, skills, and qualifications:
1. UK C1 License
2. Previous experience driving a 7.5-tonne vehicle
3. Previous experience in a customer-facing role
4. Good communication skills, both over the phone and face-to-face
5. Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two-man items such as sofas, white goods, sports equipment, furniture, beds, mattresses, etc.)
Benefits of the Partnership and the Role
Full-time working holiday entitlement: 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).
Excellent well-being and flexible working and our equal parenthood leave Policy.
Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.
You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount.
We’re proud of our exclusive hotels based in some of Britain’s most stunning areas, and once you’ve been with us for three months, you’re welcome to explore them.
Free Onsite Parking
Subsidised meal
Driver CPC refreshment training provided in-house.
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
About The Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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