A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless onsite IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems.
Job Title: IT Support Engineer
Location: Wythenshawe
Salary: Up to £32,000 (Depending on Experience)
Job Type: Full-time, Permanent, Hybrid working
Key Responsibilities:
* Demonstrating a strong customer focus while completing all tasks.
* Diagnosing and resolving hardware/software and End User problems with a deep understanding and acknowledgement of issues.
* Working with and understanding Desktop and Server operating systems, applications, and database platforms.
* Reacting to escalated queries with a high level of accuracy and attention to detail.
* Managing your own and the team's ticket queue, adhering to defined KPIs and SLAs.
* Ensuring all customer queries/issues are resolved within a timely manner, whether remotely or face to face.
* Building and managing all end-user devices, including Laptops, Desktops, Tablets, Mobile Phones, and Printers.
* Supporting any application issues, such as Office 365 and off-the-shelf applications, ensuring all business needs are met.
* Ensuring an excellent user experience when using company assets through continuous hardware improvements to prevent performance degradation.
Qualifications and Skills:
To be successful in this role, you should have:
* Proven experience in IT support roles up to a 2nd line support level.
* Strong troubleshooting skills with hardware and software.
* Familiarity with Desktop and Server operating systems, applications, and databases.
About the job:
Contract Type: FULL_TIME
Specialism: Information Technology
Focus: IT Support
Workplace Type: Hybrid
Experience Level: Associate
Job Reference: 50903803/001
Date posted: 6 March 2025
Consultant: Luca Valeri
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
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