The Deputy/Assistant Practice Manager will be expected to respond to wide ranging Practice requirements as and when they arise and whilst demonstrating the ability to work under pressure. The following is the list of key tasks and responsibilities expected from the role: Human Resources Supporting the line management of the Admin Team and to act as a practice level lead for all ARRS staff. Supporting the recruitment and retention of staff and maintaining accurate records. Establishing, reviewing and regularly updating job descriptions and person specifications. Ensuring all staff are legally and gainfully employed and that they understand the roles expected of them. Supporting the undertaking of the staff appraisal system where appropriate and ensuring appropriate records are kept. Ensuring compliance with all HR requirements and legislation. Ensuring all staff have the appropriate level of training to enable them to carry out their roles and to enable them to develop and progress in line with personal development plans. Supporting the development of the staff health and wellbeing strategy and implementing its actions. Ongoing review and update to all items within GPTN and ensuring staff are using it fully and effectively. Acting as an out of hours contact for staff in urgent or emergency situations and in relation to absence. Patient Service Delivery Ensuring compliance with patient confidentiality at all times and in line with current legislation. Facilitating, promoting and supporting the Patient Participation Group, attending meetings and taking notes. Ensuring all patient information on site is accurate, easily accessible and kept up to date. Ensuring patient involvement and engagement meets with practice goals. Supporting the ongoing needs of the practice complaints policy, keeping appropriate records and reporting accordingly when required. Actively encouraging and promoting the use of patient online services and ensuring staff have the knowledge and resources to signpost patients correctly. Producing and publishing communications for internal and external use such as a practice newsletter on a quarterly basis. Reviewing and updating the practice website. Governance Ensuring that the Practice complies with all Care Quality Commission legislation. Supporting the pro-active assessment & implementation of new policies, procedures and protocols and monitoring outcomes and ensuring the regular review of existing policies and procedures. Helping with the production of data and audits required by the practice, the NHS and other organisations. Undertaking risk assessments as required and maintaining the Practice risk register. Information Technology Supporting changes or developments to IT systems Supporting training for all new technology as required. Helping the Practice ensure it complies with the Information Governance Framework and IT security, run audits and completing the annual DSPT. Ensuring that appropriate system documentation is maintained, and staff are aware of support pathways when problems occur. Obtaining and maintaining computer equipment to enable the day-to-day running of the practice. Helping to manage practice IT systems and delegate staff as appropriate to act as administrators or champions. Supporting operationally with the practice telephone system, adding new users, running reports, making adjustments to call flow where necessary and in particular in the absence of the Reception Manager or her deputy. Practice Organisation Supporting and overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and working n conjunction with other leads/managers as required. Helping to ensure that the Practice delivers all services in line with NHS contractual obligations. Promoting and representing the Practice at external meetings / workshops in the absence of the Practice Manager and maintaining up to date knowledge of NHS developments. Developing and maintaining effective communication both within the Practice and with all relevant outside agencies, incl SWL ICB and PCN. Supporting overall responsibility for administration, ensuring it remains effective and efficient. Maintaining the practice diary, convening practice meetings, preparing agendas and notes, sharing paperwork and ensuring that actions are documented and fulfilled. Supporting significant and learning event reporting and ensuring actions are completed and records are maintained. Helping to prepare practice reports associated with key lead areas such as governance, staffing, premises and IT. Supporting the team as a whole to reach QOF and other targets and where appropriate for the lead areas of the role. Overseeing the allocation and organisation of student placements Premises, Health & Safety, Equipment and Purchasing Helping to ensure that premises are cleaned and maintained to the highest standard, with adequate security and fire protection. Supporting the completion of premises related risk assessments at appropriate intervals and actions implemented. Supporting the development and review of Health & Safety policy and procedures, in line with current legislation and ensure compliance. Supporting the procurement of suitable equipment, supplies and services in conjunction with other staff as needed. Providing out of hours emergency key holding and response as required. Please also refer to the full job description and person specification