Technical Manager / Fresh Produce / Middlesex
Competitive
This role, Technical Manager, involves a blend of customer relations, product expertise, and compliance with technical standards, especially within fresh produce supply chains. The key responsibilities primarily focus on enhancing customer satisfaction by delivering quality and innovation, maintaining safety and legal standards, and providing technical insights that support internal teams and customer needs.
Core Responsibilities Overview
Customer-Facing Responsibilities:
Technical Support & Issue Resolution: Address customer queries, complaints, and crises proactively, maintaining brand reputation.
Customer Interaction & Relationship Building: Attend meetings, audits, and conferences with customers, ensuring clear communication of action plans.
Product Quality & Innovation: Regularly update customers on product developments, compliance, and seasonal product variations. Partner with procurement to enhance sourcing options and product specifications.
Insightful Industry Updates: Share industry trends, legislative changes, and competitor insights to maintain competitive positioning.
New Product Development: Assist in product launches and manage technical activities including shelf-life testing and packaging validation.Internal Support Responsibilities:
Cross-Departmental Collaboration: Work closely with technical, procurement, and quality departments to ensure alignment on customer requirements and ...