What you will do
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet!
We are pleased to open a position for a skilled Support Technician to join our Remote Operating Centre (ROC) and be part of our great ADT team. Our team supports over 300,000 customers annually, ensuring they are safe and secure with a working alarm system.
We offer ongoing training, job security, and career development within a business that truly provides opportunities locally, nationally, and globally.
What we offer
* Competitive salary and overtime paid on top.
* Ongoing training and career development within a business that offers opportunities locally, nationally, and globally.
* Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme, employee discounts, cycle to work scheme, and discounts on Johnson Controls security products.
* Career development through various career ladder programs.
* Dedication to safety through our Zero Harm policy.
* Access to business resource groups.
How you will do it
The ROC (Remote Operating Center) operates 24 hours a day and is the most adaptable and versatile operational department within the company.
This is a phone-based security system support position that provides technical support to field engineers and customers. This is a full-time, office-based role (M40) on a day shift (start & finish variable), and will include working weekends.
In this role you will be:
* Diagnosing and troubleshooting security alarm faults.
* Using a broad range of monitoring and programming software.
* Providing a high level of customer service to external residential and commercial customers.
* Dealing discreetly with bespoke and high-security customer requirements.
* Assisting field engineers to ensure remote connectivity to alarm systems.
What we look for
Required
* An interest in problem-solving.
* Excellent communication skills are essential.
* The ability to relay technical information to a non-technical audience.
Preferred
* Experience in technical problem-solving will be advantageous.
* Experience in over-the-phone customer service.
* Background in customer services.
Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
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