Key Responsibilities:
1. Team Supervision & Training: Recruit, train, and manage customer service staff in both the post office and retail sections. Foster a customer-first environment to maintain high standards of service.
2. Customer Service Excellence: Ensure all customers experience friendly, accurate, and efficient service from greeting to checkout. Address escalated inquiries and customer concerns with professionalism and empathy.
3. Operational Management:
1. Post Office: Oversee mail and package processing, ensuring accuracy and compliance with postal guidelines. Training will be provided on all post office procedures.
2. Retail Supermarket: Supervise cashier operations, merchandising, and inventory levels, ensuring the store is organized, stocked, and visually appealing.
4. Sales & Customer Retention: Develop strategies to enhance customer satisfaction, loyalty, and retention. Identify opportunities for upselling and promoting additional products and services.
5. Process Optimization: Identify and implement improvements in customer service processes across both post office and retail functions, focusing on efficiency and reducing wait times.
6. Safety & Compliance: Ensure adherence to company policies and regulatory requirements, including cash handling, security protocols, and health and safety standards.
7. Reporting & Analytics: Monitor and report on customer service performance, analyzing data to identify trends and inform decision-making.
Qualifications:
1. Experience: 2-4+ years in a management or supervisory role in customer service, ideally within a retail or related field. (No prior post office experience is required; full training will be provided.)
2. Education: High school diploma or equivalent (Bachelor’s degree in Business or related field is a plus).
Skills:
1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Organized, detail-oriented, and efficient.
4. Proficiency with point-of-sale (POS) systems and customer service technology.
5. Conflict resolution and problem-solving capabilities.
Personal Attributes:
1. Customer-focused and passionate about delivering high-quality service.
2. Calm and professional under pressure, able to manage a busy environment.
3. Adaptable and quick to learn new processes and procedures.
Benefits:
1. Competitive salary.
2. Employee discounts in-store.
3. Health and wellness benefits.
4. Paid time off and holidays.
5. Opportunities for training and career development.
About VY Trader LTD:
At VY Trader LTD, we are dedicated to enhancing your everyday life with a diverse range of quality products. Operating across multiple sectors, we’ve built a reputation for delivering value, convenience, and customer satisfaction. Whether you’re shopping for household essentials, premium stationery, or stylish homewares, we strive to offer you the very best in every category.
Equal Opportunity Employer: VY Trader LTD is an equal opportunity employer, committed to fostering an inclusive and welcoming workplace for all team members.
Application Instructions:
To apply, please submit your resume and a cover letter detailing your relevant management experience and interest in the role.
Job Type: Full-time
Pay: £33,000.00-£39,000.00 per year
Schedule:
1. 10 hour shift
2. 12 hour shift
3. Every weekend
4. Flexitime
5. Weekend availability
Work Location: In person
Expected start date: 02/01/2025
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £33,000 – £39,000 yearly
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