Domestic Abuse Help Line & Intake Practitioner Annual Salary: £17.12 PAYE/ £19.91 Umbrella Location: Wakefield Normanton WF6 Job Type: Full-time hours, 12-month contract My client is seeking a dedicated Domestic Abuse Help Line & Intake Practitioner to join their team in Wakefield. This role is crucial for providing initial contact, support, and a consistent referral intake pathway for individuals wishing to access the Wakefield District Domestic Abuse Service (WDDAS). The position requires a full office presence and is ideal for candidates local to or willing to travel to Wakefield Normanton. Day-to-day of the role: Act as the first point of contact for all enquiries and referrals to the service. Operate as part of a team providing a helpline response, offering advice and information to the public and professionals regarding victims and perpetrators of domestic abuse. Receive and process agency referrals and self-referrals into the service. Triage referrals, prioritising those at highest risk of harm. Liaise with referring agencies to clarify information or fill gaps in referrals. Make initial contact with clients to establish engagement for support and assess the suitability of referrals. Provide immediate support and safety planning to domestic abuse victims, including advice, emotional support, information on civil and criminal remedies, refuge placement, and necessary interventions. Identify and assess the risks and needs of domestic abuse victims using evidence-based risk identification checklists. Complete initial assessments and record any immediate needs prior to allocation for longer specialist domestic abuse support. Support the team in attending multi-agency meetings and ensure child or adult protection concerns are responded to appropriately. Required Skills & Qualifications: Hold an IDVA qualification or a relevant degree, or demonstrate an equivalent level of knowledge and skills gained through relevant employment. Basic counselling qualification (desirable). Excellent understanding of the complexity and dynamic nature of domestic abuse. Knowledge of services available to support perpetrators of domestic abuse. Working knowledge of the risk assessment and safety planning process within the context of domestic abuse. Substantial experience working in the field of domestic abuse. Proven experience of multi-agency and partnership working. Experience in providing crisis intervention and case management working with domestic abuse or vulnerable client groups. Benefits: Competitive salary based on experience and qualifications. Full-time, office-based role with a dynamic and supportive team. Opportunity to make a significant impact in the lives of individuals affected by domestic abuse. What Reed can offer you as a temporary employee: A dedicated consultant who will act as your key point of contact during and between any bookings Secure & online time sheet system which is quick and easy to use A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure A dedicated payroll team Access to free training Access to discount club/ healthcare/ reed rewards Pension /paid holiday scheme/ maternity benefits Contacts for other Reed consultants and divisions Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's