Job Description Fairmont St Andrews are looking for an experienced F&B Operations Manager to assist the Director of F&B with managing the smooth operation of all Outlets, while ensuring that all areas maintain Fairmont Hotels & Resorts Standards. A little more about what you will be doing: To take responsibility for the checking of schedules, incentives for Food and Beverage Sales, and training. To ensure that the standards of service are adhered to and exceeded on each shift. To attend to all guest requests, being constantly aware of anticipating guests needs. Keep records of purchase orders and expenses. Manage staff recruitment alongside of the Talent & Culture department. Attends to complaints concerning food and beverage services. To reorder stock as and when required. Maintain records of stock levels and financial transactions. To audit stock. Adhere to and be trained in liquor laws and regulations. Assess and review customer satisfaction and preferences. To oversee any problems that arises. Observe workplace hygiene, occupational health and safety, and security procedures. Responsible for keeping payroll in line with revenues. Responsible for P & L preparation for Food & Beverage areas. Responsible for monthly, forecasting and reporting to accounting on F&B areas.