A Senior Service Manager with Smart DCC is sought for a competitive salary plus benefits in London or Manchester. The role involves serving as the primary relationship owner for top-tier service user accounts, managing customer relationships, and driving maximum customer value from services. The ideal candidate will have a dynamic personality, experience in managing regulatory relationships, and a focus on relationships and customer satisfaction.
The Senior Service Manager will work closely with the Data and Core Operations teams to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development. They will also drive improvements against known customer issues, lead industry change through robust planning and thought leadership, and manage customer activity with CRM tools for maximum efficiency and visibility.
The successful candidate will have a good appreciation of the technical aspects of the infrastructure and be able to constructively challenge industry, suppliers, and internal teams on service implications. They will also have senior experience of IT Account Management best practice and be able to lead change through thought leadership.
Key qualifications include a dynamic personality, experience in managing regulatory relationships, and a focus on relationships and customer satisfaction. ITIL Qualification and experience of working in a Senior client-facing environment are also desirable.
The DCC is a dynamic and innovative company that believes in making Britain more connected. They offer a range of benefits, including access to a secure network for smart meters, a competitive salary, and opportunities for career growth and development.
Apply now to join the DCC and discover the power of you.