Application Support Engineers – Great benefits + bonus – Software House – REF 958
Description
Job title: Application Support Engineers (2 Roles)
Location: Leeds (up to 3 days working from home possible)
Benefits:
* Free Parking
* Income Protection
* Life Assurance
* Generous Bonus Scheme
* Holidays and Stat Hols
Education: Ideally degree educated but commercial experience is first and foremost.
Qualifications: Any industry related.
Industry: Software House – Public Sector
Role: Application Support Engineer working with clients across the public sector, enhancing their ongoing use of the portfolio and ensuring the best customer service.
Core Responsibilities:
* Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team.
* Investigate, analyse and problem solve incidents using SQL and other diagnostic tools and methodologies.
* Liaise and problem solve with developers, the problem management team and third party subcontractors.
* Liaise with customers over issues and problems that they encounter.
Skills & Experience:
This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:
* Strong analytical and diagnostic skills.
* In depth knowledge and experience of working with SQL Server.
* In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues.
* Strong 2nd / 3rd line software / application support experience.
* Experience of MS Windows Server.
* Creative problem solving.
* Ability to prioritise and execute tasks.
* Excellent time management/ownership of personal Jira queues.
* Strong written and verbal communication skills across all disciplines.
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