Job Description
Do you have experience of motivating and developing a high performing retail team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Our Deputy Managers are inspirational role models who assist our Showroom Managers in leading, motivating, and developing a team to deliver the exceptional experience our clients expect. As an ambassador for the brand, you will have an entrepreneurial approach and a strong background in retail management. With an impressive record of business development and excellent people skills, you will help drive the business forward and share your passion for our fantastic products.
About you
* A natural flair for guiding, mentoring, and developing a team
* Experience of managing performance in a retail environment
* People, sales, and client focused, delivering exceptional customer service
* Commercially aware with an entrepreneurial approach
* Strong organisational and communication skills
* An inspirational role model with a passion for our products
* Experience in recruitment, performance management, and training
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years, known for excellence in silverware and fine jewellery craftsmanship. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb's master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels. This year, he was involved in both the late Queen's State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for extraordinary craftsmanship and contemporary design, Mappin & Webb produces fine jewellery, watches, elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering.
Our success is based on strong partnerships with prestigious luxury watch brands, supported by impactful marketing and leading-edge technology to provide our clients with a modern luxury experience. This is underpinned by our highly trained and motivated people who deliver exceptional client experiences while building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything we do – we aim to wow our clients and make every interaction special and memorable.
Some of our benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* 24/7 Virtual GP service
* Share Save Scheme
* Enjoy your Birthday Off
* Free Wellbeing Tools
* Generous Discount Scheme
* Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn
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