Travelex Kidsgrove, England, United Kingdom
Bureau Manager – Tesco Travel Money - Kidsgrove
Job Type: Permanent, Part Time
Hours per week: 30 hours
Salary: £13.60ph
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits:
* A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness.
* Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
* A wide range of employee discounts provided by Bravo Benefit.
* Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
* 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
* Opportunity to earn a monthly bonus on top of base salary for hitting targets.
* Pension with a great Pension Provider – Scottish Widows.
As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within a Tesco retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange.
What will you be doing?
* Managing a team of Travel Service Partners to deliver the best possible customer experience.
* Nurturing and mentoring the team to maintain high levels of customer service.
* Reviewing customer feedback and implementing processes that improve service levels.
* Engaging with customers to process all foreign exchange transactions accurately.
* Delivering on key performance goals both procedural and customer focused.
* Utilising your keen eye for detail to process daily online FX requests and deliveries.
* Implementing and driving best legal practice and regulatory standards.
What do I need to have?
* A passion for leading dynamic and diverse teams.
* Great communicator and motivator.
* Commitment to delivering exceptional customer service.
* Desire to succeed and make a difference.
What does the interview process look like?
1. Initial screening call with Talent Acquisition Partners or Area Managers.
2. Online interview with a Talent Acquisition Partner.
3. Bureau visit to meet with the Area Manager.
4. Offer of employment following successful bureau visit.
About Travelex
We are one of the market leading specialist providers of foreign exchange, founded in 1976. Our mission is to simplify our customers’ access to international money, however and whenever.
We are an equal opportunity employer and value diversity at our company.
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