A mixed private school for both boarding and day pupils, situated in Bath, Somerset. Catering for 750 students and teachers daily, we offer a core feeding of breakfast, lunch, supper, and evening snack. Lots of hospitality at this location including weddings and summer lets. This is a 7-day operation, so the working pattern would be 5 out of 7 on a 52-week contract. An additional benefit of this location is free on-site parking.
We are looking for an experienced Catering Manager to lead the team at one of our fabulous locations in Bath.
This role will involve working closely with the catering team at the school, along with the operations manager, to ensure that day-to-day catering and hospitality is delivered to a high standard. You will be experienced in a similar role. While ensuring all catering operations are executed well, you will also manage the financial budget for Bath.
Job Summary:
* Lead the catering team in the day-to-day production & service of the member and staff dining facilities, and liaise with the centre in delivering internal or external hospitality events.
* Deliver both the client-agreed budget and the company annual budget.
* Develop and implement the members and staff dining and hospitality facilities, ensuring quality of food and level of customer service, and presentation of dining and service areas are maintained to agreed standards.
* Prepare, comment, and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks.
* Develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
* Be responsible for the day-to-day operations of all catering facilities throughout the year, working in line with business requirements.
* Assist in the process of change in the departments by setting standards and motivating staff to deliver them.
* Liaise with members and clients via customer interaction and relevant member forums to ensure requirements are met.
* Deliver the Food Services operations as directed by the Operations Manager, including members/staff dining and any internal and external hospitality.
* Create and nurture an environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
* Provide excellent food and customer service and respond quickly and proactively to customer needs.
* Develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values.
* Ensure age-appropriate food is available in all locations throughout the dining period, adhering to all special dietary requirements of members.
* Establish and maintain open, collaborative relationships with all departments and ensure all team members do the same.
* Ensure compliance with all Thomas Franks Food & Beverage policies, standards, and procedures by training, supervising, following up, and hands-on management.
* Maintain and develop service standards in all dining areas, including cleanliness and presentation of the room.
* Have full knowledge of the Clients' Safeguarding, Health & Safety, Fire, and Accident reporting procedures.
* Carry out effective induction, review, and development plans for staff within the areas managed and maintain appropriate records.
* Support any rehabilitation activity as required by the centre in support of open days and centre delivery requirements.
* Undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas as directed by the Operations Manager.
Minimum Requirements:
* Proven experience of delivering excellent food standards.
* Be a hands-on Catering Manager leading the team in food production and service.
* Proven ability to communicate with clients and deliver agreed objectives and goals.
* High level of communication, including reading, writing, oral, and listening skills.
* Customer and personal service skills, with a proven track record of customer service achievements.
* Ability to work as part of a team.
* Analytical/critical thinking, with the ability to gather and organize information using logical and systematic processes.
* Excellent interpersonal skills.
* Proven ability to manage a team and achieve high performance through motivation.
* Must have the flexibility to work to the needs of the business.
Benefits:
* Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc.).
* Free meals on duty.
* Volunteers leave - up to one day per year.
* Enhanced maternity, paternity, and adoptive leave.
* Cycle to work scheme.
* Recommend a friend bonus.
* Unrivalled individual training and development.
* Well-established apprenticeship programme.
* Team & company social events.
* Employee assistance programme.
* Excellent career progression within a leading independent contract caterer.
About Us:
Thomas Franks is a founder-led, fresh food catering business with a focus on excellence and service delivered with individuality, passion, and style. We are unique in our approach, and our clients and our people are paramount to our daily success.
Disclaimer:
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school, please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution, or bind-over must be declared.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from groups who are currently under-represented, as we believe greater diversity leads to exceptional results and provides a better working life.
#J-18808-Ljbffr