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Sector: Transport and Logistics
Contract Type: Permanent
Hours: Full Time
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
Watch our video to find out more!
We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.
About our people and the recruitment process
We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work-life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Your decisions make all the difference...
As a train delay attributor, you'll be passionate about providing great customer service, so when trains are delayed, passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real-time train operations and allocates reasons for any delays.
About the role
Your investigative skills matter.
As a train delay attributor you'll record, report and support solutions around train delays on your part of the rail network, helping to keep millions moving every day. You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility for each delay with both accuracy and pace.
When delays happen, you'll build an accurate picture of the reasons behind them. Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information.
Your skills matter
You don't need rail experience but you do need to show how your transferable skills meet the following:
* Data skills: You'll need strong analytical skills and be confident in working with data.
* People skills: You'll be able to build strong working relationships and manage different stakeholder requirements.
* Agility: With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility.
* IT skills: You'll be using bespoke IT systems and Windows-based applications and so you'll be confident in using technology.
* Confident decision making: Making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make.
* Operations knowledge: The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
* Presentation skills: Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely.
* Shift working: This role involves shift working and you'll be willing and able to work on a shift basis.
This role involves days, nights and weekend working and the job is safety critical. Offers of employment are subject to drug and alcohol testing and passing of the relevant medical assessment and BPSS pre-employment checks. This will include a hearing and eyesight examination.
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.
We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.
We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourage innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Find out more about our recruitment process here.
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