Key Responsibilities:
1. Job Logging & Coordination:
Handle incoming job requests from clients via phone and email.
Accurately log job details into the system and prioritise tasks.
Assign jobs to in-house engineers and subcontractors, ensuring efficient scheduling.
2. Engineer & Subcontractor Management:
Communicate job details and schedules to engineers and subcontractors.
Monitor job progress and ensure timely completion.
Arrange emergency call-outs when required.
3. Parts Ordering & Stock Management:
Identify and order necessary parts for repairs and installations.
Liaise with suppliers to ensure prompt delivery.
4. Client Liaison & Aftercare:
Keep clients updated on job progress and expected completion times.
Handle client queries, complaints, and aftercare services professionally.
Skills & Experience Required:
1. Previous experience in a helpdesk, scheduling, or administration role within plumbing, heating, FM, or construction is highly desirable.
2. Strong organisational skills with the ability to multitask and prioritise workload.
3. Excellent communication skills for liaising with clients, engineers, and suppliers.
4. Good problem-solving abilities to handle job scheduling conflicts and urgent requests.
What's on Offer?
1. A stable, full-time office-based role with a reputable company.
2. Competitive salary paying up to £30,000 and benefits package.
3. Friendly and supportive work environment.
4. Opportunities for career progression within the company.
How to Apply:
If you're an organised and proactive individual with experience in Helpdesk, we'd love to hear from you! Get in touch with Emma Steven for a confidential chat.
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