Job Description
Essential Duties and Responsibilities:
Inside Sales/Project Management Representatives are responsible for establishing and maintaining relationships with customers to understand customer needs and expectations. Reps are also responsible for:
* Responding to customer order and quotation requests for multiple and varied accounts.
* Communicating and processing order requirements and requests to necessary internal team members.
* Providing product or service information to customers.
* Maintaining and updating customer records information regularly.
* Offering support and guidance on order processing and status.
* Maintaining a positive relationship with internal and external stakeholders.
* Processing returns and credit inquiries.
Our most successful Inside Sales/Project Management Representatives are successful because they:
* Learn all product lines and the scenarios for which specific products would be most appropriate.
* Use empathy to build relationships with customers and anticipate customer needs.
* Report to work every scheduled workday and give their best effort to do quality work and show pride in a job well done.
* Understand they need to be flexible to do whatever tasks need to be done to meet customer needs.
Education and/or Work Experience Requirements:
Qualifications and Skills:
The ideal candidate will be one who is organized, friendly, punctual, flexible, and thoroughly professional and have:
Experience:
* Must have a minimum of two (2) years' experience in either Inside Sales, Customer Service or Project Management.
o Preference given to those who possess waterworks industry and product knowledge and can use this knowledge to meet or exceed customer expectations.
* Proven success in an inside sales position in which excellent verbal and written communication skills along with excellent listening skills were necessary.
* Ability to multi-task, prioritize, and manage time effectively.
Physical Requirements:
The conditions herein are representative of those that must be met by an employee to successfully perform the
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