Team Leader | Outpatients | Competitive Salary | Private Healthcare | Full-Time | St Mellons, Cardiff
Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Outpatients team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Previous experience is not essential, however, exceptional customer service skills are a must.
The purpose of this role is to ensure the outpatients admin team provide a high standard of customer service to all patients, consultants, NHS partners, staff and visitors and key stakeholders.re.
Duties and responsibilities
1. To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance
2. To adhere to HR policies and procedures within the reservations and pre op admin, including managing sickness, annual leave and underperformance management
3. Ensure all administrators within the team have monthly 1-2-1's and feedback sessions and EE's set
4. To run a team meeting monthly to communicate any updates or changes
5. Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team
6. Plan the workforce in line with activity and to ensu...