Job overview
An exciting opportunity has arisen for an enthusiastic and experienced individual to join the Administration Team in the role of Team Secretary/Administrator for the Single Point of Contact CAMHS.
Experience of a range of IT systems including Microsoft Word, Excel, Management, Data Collection, PowerPoint, and E-Mail, coupled with proven secretarial skills and previous experience is essential.
Main duties of the job
The post holder will be required to undertake a wide range of duties including receipt and distribution of mail, being the first point of contact for the service, and operating our patient administration systems (WPAS) and Care Partner.
The successful candidate will also be required to process referrals and maintain an accurate database. They will be expected to demonstrate excellent organization skills and be flexible and adaptable in their approach to work. They must be able to work on their own initiative, use tact and diplomacy where appropriate, and possess excellent communication skills.
The successful candidate will be required to support the delivery of a quality comprehensive service to the team and provide cover in the event of administrative staff absences.
The role may also involve traveling to and working across other sites within the Directorate in support of service delivery.
In line with the Transformation of Mental Health Services, the successful candidate may be required to provide administrative support for the delivery of a 7-day service in the future.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health, and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales.
We do this in partnership with our three local authorities and public, private, and third sector colleagues, including our volunteers.
Our services include four main hospitals and five community hospitals, as well as integrated care centres and various community facilities.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/1/2025.
Person specification
Qualifications and knowledge
Essential criteria
* RSA/NVQ 3 or equivalent demonstrable experience of administrative/office skills and knowledge.
Desirable criteria
* ECDL or equivalent experience and/or qualifications.
Experience
Essential criteria
* Familiar and competent with Microsoft IT packages, especially Word, Excel, and PowerPoint.
* Familiar and confident using email and searching the internet.
* Experience of maintaining spreadsheets and databases.
Desirable criteria
* Experience of working within the NHS.
* Experience of patient administration systems.
* Experience of taking and transcribing minutes of meetings.
Language Skills
Desirable criteria
* Welsh Speaker (Level 1).
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