Working Pattern
Week 1
1. Sun 06:00-12:00
2. Mon 17:15-21:15
3. Sat 05:00-11:00
Week 2
4. Sun 06:00-12:00
5. Fri 05:00-09:00
6. Sat 05:00-11:00
Unsocial Hours Premium of £3 per hour paid for hours worked between 22:00 PM - 06:00 AM. Unfortunately we cannot consider applications from candidates below the age of 18 for this role.
Purpose
7. To deliver a great shopping experience for their customers, putting customers before task every time
8. Champion new ways of working within stores through an open mindset and positive attitude
9. Complete tasks and processes that deliver ‘best in town’ standards
10. Serve and sell across all channels brilliantly well
11. Be the voice of our customer to help us continually improve
Key Accountabilities
12. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
13. Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
14. Skilled to utilise all digital tools and communication channels to do the job
15. Share customer and colleague feedback to help us do things better
16. Share knowledge and experience with colleagues to support others in building skill and confidence
17. Own their own learning & development and proactively access digital learning solutions
18. Know the daily sales targets, priorities, promotions & selling opportunities
19. Have great product knowledge to sell and recommend our products and services
20. Proactively engage with customers to understand their needs and make recommendations
21. Understand the store priorities and their part to play
22. Complete tasks with pace and in line with SOPs
23. Minimise cost and waste through good process practice
24. Follow safe and legal working practices
Key Capabilities
25. Understands how M&S operates,it’sstrategy, future and the role they play
26. Committed to delivering excellent work fast with great attention to detail
27. Open to and acts on feedback, asking for this regularly
28. Sets performance objectives for self in conjunction with line manager and in line with business plans
29. Takes accountability for planning and managing own work efficiently to ensure objectives are met
30. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
31. Effective at communicating their intentions to others; ensures communication is clear and simple
32. In control of their own reactions and considers how to share their perspective to create better reaction for team
33. Copes well with change and work challenges and recovers quickly from its impact
34. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
35. Contributing to store sales and cost control
36. Work across the store to get things done right first time within timescales
37. Comprehensive knowledge of customer shopping channels
38. Good level of product knowledge and services across the store
39. Up to date knowledge of the commercial operation and brilliant basics
40. Good level of digital capability and use of digital tools and applications
41. Understand customer needs and spot selling opportunities
42. Adapting to change
43. Good Knowledge of VM principles
Key Relationships and Stakeholders
44. Customers
45. Colleagues
46. Store Leadership
47. BIG