Are you a Registered Nurse with management experience? St Margaret’s Hospice Care has a fantastic opportunity for a Senior Access Team Practitioner to join our Access team. Based in our Central Referral Centre, you will manage phone enquires from patients and health care professionals to our Advice Line, triaging referrals and responding as appropriate. You will play a vital role in the transformation and development of an Access team that is clinician led. This role is based at our Hospice site in Taunton. This is a full time, permanent role working 37.5 hours per week. In return, you will receive a competitive salary of £37,338 - £44,962 per annum, depending on experience. This role offers a working pattern of 7.5-hour shifts, over 7 days per week on a rota system. As this is a role supporting transformation unsocial hours may be introduced later so to begin with supporting the working week will be a priority. What can you expect to be doing? Part of the leadership team, you will help drive forward a revised model of working, focusing on our referral, triage and advice line. You will work closely with the Head of community services, our inpatient unit, existing Central Referral Centre and the wider hospice and external services. Base at our Taunton Hospice Hub, your day to day job will involve: Providing day to day management to the Access Team, leading on recruitment, team development, appraisal and off duty. Triaging new referrals, signposting appropriately based on individual needs, and liaising with other services, internal and external. Utilising your telemedicine skills to respond to advice line calls, drawing on the support of professionals and colleagues. Creatively reviewing processes and implementing change, working to constantly evaluating and measuring impact. The safety of our service users is of the highest priority and evidenced based practice and decision making is a constant priority. What will you be good at? You will need: A registered nurse qualification with specialist post-graduation experience Evidence of managing a team at senior level Knowledge and skills within palliative care, acute oncology, or chronic conditions management. To be calm under pressure during busy shifts and lead/coordinate the Access Team. Experience of implementing change and project management To be resilient and solution focused To be able to offer supervision in a restorative model and integrate this as a culture within your team. Home visits and assessments can be expected in this role moving forward, as such travel is an essential requirement. There is an expectation that further study at Level 6/7 to support the role will be embraced. What can we offer you? You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you’re looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match. Holiday entitlement 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Recognise continuous service for clinical staff paid at band 5 who join directly from the NHS or another hospice Ability to buy and sell annual leave Pension scheme NHS employees eligible to continue with their NHS pension scheme Non-NHS employees will receive 5% employer and 5% employee contribution. Award-winning Employee Assistance Programme for you and your family offering: Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and advice And more… Life assurance cover – 2x salary Health Cash Plans - help with covering the cost of healthcare needs by providing cashback on a range of health benefits Blue Light Discount Card Enhanced maternity/paternity leave Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities Eligibility criteria applies If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Colleen Gagg, Countywide Community Team Lead, at colleen.gaggst-margarets-hospice.org.uk or Clare Marks, Associate Director of Clinical Services, at clare.marksst-margarets-hospice.org.uk Unfortunately, we are not able to offer visa sponsorship at this time. For any questions about our recruitment process or to request an application form is sent to you, please contact Recruitmentst-margarets-hospice.org.uk We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply. If you have all the information you need, just click apply. We can't wait to hear from you Closing date: 21st April 2025