As a BMS Field Service Engineer, you will play a pivotal role in delivering exceptional BMS support to an assigned customer base. Your proactive approach and dedication to nurturing strong customer relationships will be essential in driving service digital transformation and upholding our company values. This role will be working about 25 miles around of Reading, with most of the work being outside the London area.
Key responsibilities
* Adhere to the company policies and guidelines to ensure safe and responsible work practices, maintaining a zero-tolerance approach to unsafe behavior.
* Take full ownership of your customer base, striving to meet and exceed our contractual requirements.
* Deliver best-in-class service, actively engaging with customers to identify and resolve operational issues.
* Generate clear and concise service reports that underscore the value of the company.
* Proactively identify and propose solutions for system improvements, upgrades, or repairs.
* Identify energy and enhancement projects, offering mutually beneficial suggestions and opportunities.
* Provide guidance and support to Operations Managers and Sales on larger opportunities.
* Participate in the team call-out rota and extend support to other team members whenever necessary.
Benefits
* Competitive salary
* Bonus
* 28 Days Holiday + Bank Holidays + Holiday buy and sell scheme
* Pension (You put in 4.5% they match it at 7.5%)
* Company Vehicle (Selection of 4 vehicles all around £48,000 in value)
* Points for reward scheme (This can be used to gets discounts on dinning or shopping. If enough points are acquired an additional 3 days holiday can be acquired)
* Health and Wellbeing support options
* Full inhouse training
* Flexible working.
Essential Skills
* Electrical background and substantial experience in the BMS and/or HVAC industry.
* Proven track record in a Field Service environment with a customer-centric approach.
* Eagerness to learn about Schneider Electric's product range and offerings.
* Positive attitude, constructive approach, and strong communication skills.
* Fluency in written and verbal English; possession of a full driving license
Desirable Skills
Experience with any of these systems: Tridium Niagara AX/N4, Trend 963/IQ Vision, Siemens Desigo/CC, Johnson Controls Metasys, Delta, Distech, ISMA, Schneider Electric EcoStruxure, Andover Controls Infinity/Continuum, TAC Vista.
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