You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac This is a cross-functional unit where all members participate in all-operational aspects of the team. Team members are empowered to provide alevel of service that will ensure fulfilment of the terms and conditions of the Service Level Agreement for systems support services between ICTServices and its customers.The post holder will be required to develop and maintain working relationships with:- ICT Services staff at all levels Health Board staff at all levels including: members of the Digital, Data & Technology Directorate, Facilities Management Contact CentreStaff, Works and Estates Project Officers Digital Health and Care Wales (DHCW) and colleagues within the Health Board and counterparts throughout Wales Suppliers External support organisations Other organisations e.g. Welsh Assembly Government (WAG), Social Services etc. As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services. Interaction withHealth Board staff at all levels will be of the utmost importance, in particular an excellent working relationship between the post holderand the main customer contacts will be essential. Excellent communication of information on workload, adhesion to Service Level Agreement (SLA) terms, identification of requirements forspecialist help, staff issues and other problems arising on a daily basis, is essential. Introduction of new systems, tools and services will require strong project management skills, including the use of management software,scheduling of resources, prioritisation of requirements and reporting. Excellent organisational, administrative and time management skills will be required throughout. You will seek out areas where process can be streamlined and new improved ways of working can be utilised. You will assist or lead, asappropriate to your role, in service improvement activities within ICT Services. You may contribute similarly to the productivity improvementinitiatives of others in the Health Board when requested. May be required at times to work outside of standard working hours. Will also be expected to join, on an ongoing basis, an out of hourson-call escalation rota. The post holder will be based in Ty Gwent, Cwmbran, but able to travel to any of the Health Board premises. Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required.