Job Title: Consumer Care & Engagement Coordinator - Portuguese speaker Salary: £27,000 Location: Konecta UK – Canary Wharf Hours: 37.5 paid hours per week. Shifts: Between the hours of 9am – 5pm Monday – Friday Main Purpose of Role Join the dynamic field of customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola. This is a Full time Hybrid position (2 days fixed and 1 day flexible in the Canary Wharf office), and you must have some initial Customer Support experience and speak fluent Portuguese. If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain hands-on experience in delivering exceptional customer service, and interact with consumers via email and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility. Skills Requirements ● Professionals with a degree in Business, Communications, or a related field. ● A first experience as a customer support specialist with a strong interest in client relations and service excellence. ● Effective communicators adept at understanding and resolving customer issues. ● Team players who thrive in collaborative environments. ● Detail-oriented individuals excelling in fast-paced, service-driven settings. ● Enthusiastic learners committed to advancing their customer support skills. ● Proficiency in customer support tools and software such as Sprinklr is highly valued. ● Experience with the Spanish markets, must be fluent in Portuguese What are we looking to achieve? - Please tailor to your requirements You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola with Portuguese consumers, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media messages, live chat and email. ● Provide exceptional customer support to clients through various channels (mainly email or online messages). ● Collaborate with the customer support team to resolve issues and improve service. ● Assist in identifying and implementing service improvement initiatives, we love people with ideas ● Foster a collaborative team environment focused on excellence in customer service. ● Support in documenting and presenting customer support strategies and outcomes. Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca- Cola. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca- Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. Who are Konecta Group? Leading the way in Customer Interaction & process management Konecta are an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards. Weekly dress down day Cycle to work scheme Position in Organisation The Consumer Care & Engagement Coordinator will report directly to a Consumer Care Area Manager. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your Konecta contracted hours will be 9.00am – 05.00pm Monday to Friday. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.