Job Advert: Customer Service Advisor - Monday to Friday (No Weekends)
Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor !
About the Role
In this inbound customer service role, you will manage 150-200 calls daily, providing excellent support and building rapport with customers by:
* Resolving queries over the phone.
* Setting up payment plans.
* Up-selling products and services.
* Creating new customer accounts using Five9 phone system and their management program .
Key Details
* Hours : Monday to Friday, with no weekend work. Hours are fixed and cannot be adjusted.
* Workwear : Smart/casual attire.
* Holiday : No leave permitted during the first three weeks of employment.
What We're Looking For
* A positive attitude and a professional approach to problem-solving.
* Commitment to commuting to and from work, whether by driving or other means, as punctuality is essential.
* Strong communication skills and the ability to multitask effectively.
What We Offer
* A fantastic and supportive work culture.
* Regular treat days to celebrate achievements.
* A stable Monday-to-Friday schedule for excellent work-life balance.
Note : Reliable commuting is required due to the fixed working hours.
If you're ready to join a vibrant team where your efforts are valued, apply today! or contact Alison on 01733 968453
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.