Head of product management

You’ll report to: Matt McGrillis, CPO and Co-Founder Team: Product Location: UK-based, Remote-First. We have an office in London (Monument) that you can use as frequently or as little as you like. Salary Range: £120,000 - £135,000 per annum Role Type: Full-time, Permanent Start Date: As soon as possible Visa/Sponsorship Availability: Not available The Head of Product Send Technology is a rapidly growing InsurTech SaaS company specialising in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth. As Head of Product Management, you’ll play a critical role in driving our product vision and ensuring our portfolio meets business objectives and customer needs. Reporting to the CPO, you’ll lead a team of talented Product Managers and work closely with cross-functional teams across technology, product design, marketing, customer success, and operations. You’ll focus on: • Building a cohesive product portfolio with clear roadmaps and KPIs. • Establishing scalable practices and frameworks for product development. • Leading product discovery, delivery, and data-driven decision-making. • Enhancing communication across teams and aligning stakeholders on product strategy. • Creating repeatable frameworks that accelerate feedback loops and improve efficiency. About Send In 2017, the three founders of Send (Andy Moss, Ben Huckel, and Matt McGrillis) had a vision to reshape and enhance the underwriting processes of commercial insurers by fusing advanced technology and deep expertise. 2019: Delivered a commercial and specialty Underwriting Workbench for a leading global insurer (a major FTSE 100 carrier and one of the UK’s top five composite insurers), streamlining operations, driving efficiencies, and providing forward visibility. 2022: Won three awards for the Underwriting Workbench and raised $10m in Series A funding to expand in the UK and US. 2023: Launched "Smart Submission," a stand-alone component of the Underwriting Workbench, and was named a “Leader” in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment. 2024: Named a “Top Provider” in the Datos P&C Workbench report and a “Leader” in the Celent Underwriting Workbench reports in both North America and Global Markets. Our vision is to be the market-leading underwriting software platform for agile carriers. loveunderwriting Our Funding From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of customer and team growth, we successfully secured $10m in Series A funding to accelerate our expansion in the UK and US. We are now preparing for our Series B funding round to fuel further growth. What You’ll Be Doing as Head of Product • Develop and maintain a unified product portfolio roadmap informed by user feedback, internal data, and market research. • Establish processes and tools to track product performance and drive data-driven decision-making. • Lead cross-functional collaboration to ensure seamless product discovery, development, and delivery. • Plan, prioritise, and oversee product initiatives to deliver viable and valuable solutions aligned with company objectives. • Coordinate product releases and communicate schedules across teams and stakeholders. • Foster a positive team environment, mentoring Product Managers and ensuring effective workflows. • Define and implement scalable processes, KPIs, and best practices to enhance team efficiency and measure product success. • Leverage deep customer, data, business, and market knowledge to guide strategic product decisions. The Skills and Experience Needed for the Head of Product Role • Proven leadership experience as a Head of Product or Senior Product Manager, owning a SaaS product portfolio. • Strong track record of working across diverse teams, including tech, design, and commercial functions. • Industry knowledge, particularly in insurance, fintech, or other regulated sectors (a plus). • Startup experience, thriving in fast-paced, scaling environments with a focus on innovation. • Confidence and expertise in presenting to senior stakeholders and delivering strategic reports. • Strategic and analytical thinking skills, paired with strong time and resource management abilities. • Exceptional communication and leadership skills, combined with a highly organised and autonomous approach to managing tasks. What’s on Offer - Life at Send • Health Insurance - through AXA, covering medical, dental, optical, mental health, and therapies, plus access to Spill for free, confidential mental health support and therapy. • Life Insurance - covering four times basic salary, and Income Protection for up to 36 months at 75% of salary, including rehabilitation support. • Pension Scheme - Salary sacrifice pension scheme through Royal London. Send contributes 8%, with an employee minimum of 4%. • Time Off - 25 days annual leave for all colleagues, plus public holidays. We also offer volunteering time and a wellness day. • Enhanced Parental Leave - Enhanced parental leave package, including 12 weeks of fully paid leave for all new parents and additional support for birth-giving parents. • Learning and Development - Annual budget to use through Learnerbly, giving you access to books, courses, conferences, and resources to support your development. For more information on our product, recruitment process, team, benefits, and more, check out Send's public Handbook. Head of Product - Recruitment Process Our recruitment process for the Head of Product role will consist of 4 formal interviews: • Intro call with our in-house recruiter, Liam (30 minutes) – covering your background, motivations, and communication, and providing a chance to get to know Send and the role better • Stage 1: Interview with Matt McGrillis, CPO (45-60 minutes) • Stage 2: Interview with Ben Huckel, COO, and Andy Moss, CEO (45-60 minutes) • Stage 3: Interview with Chris Newton, CTO (45 minutes) • Stage 4: Interview with Tash Bond, Chief Delivery Officer (45 minutes) At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, performance, and team success. If this role has captured your interest, we encourage you to apply even if you don’t meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification. At Send, we aim to break this trend. We welcome everyone to apply, irrespective of background, ethnicity, or culture. We are committed to reviewing all applications without discrimination based on race, ethnicity, religion, national origin, sexual orientation, age, marital status, family status, pregnancy, disability (visible or invisible), gender identity or expression, or any other legally protected status. We understand that fostering inclusive hiring practices is a continuous journey. We welcome any feedback on our hiring or interview processes. Need help with your application or have additional questions about the role? Email - liam.longstaff-pagonisend.technology