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The successful candidate would be responsible for the following:
* Responding to customer enquiries and providing quotations
* Sourcing relevant airfreight options depending on customer requirements
* Responding to customer enquiries for OBC, NFO, and Air-Charters requests
* Assisting other parts of the operation during quiet periods (UK & EU Road Freight)
* Raising job files in the TMS
* Sourcing and communicating with suppliers, negotiating when required
* Tracking and updating shipments on the TMS
* Ensuring clear and accurate communication with the warehouse if applicable
* Keeping on top of transport legislation requirements in the UK and Europe
* Ensuring all admin tasks are completed (POD, POs)
* Ensuring deadlines are met
* Liaising with Operations, Accounts, and Warehouse
* Effectively escalating issues relating to customer / AMCO / System requirements
* Maintaining system data and its integrity
* Requesting updated customs clearance instructions from clients while offering guidance where necessary
* Providing a full set of documentation with supported customs clearance instructions to UK clearance agents
Overall Purpose / Scope of Position:
* Ensuring all tasks are undertaken and completed in a timely and accurate manner
* Delivering first-class customer service
* Improving KPI and conversion rate
Working Conditions / Other features of Job:
* As the freight industry can be unpredictable, the hours will at times require flexibility, including being a point of escalation.
Health, Safety and Environmental Factors:
* To observe the Company Health & Safety Policy
* To understand and achieve a high level of H&S standards
* To ensure others (colleagues and contractors) also follow and understand the Company H&S Policy
Experience:
* Experience in a similar position preferred
* MS Outlook and MS Office – Knowledge of Word and Excel desired
* An understanding of KPIs and the importance of monitoring these on a regular basis
* Working within a fast-paced environment
* Experience with Customs legislation and requirements
* Good understanding of the Automotive industry and the impact of Time Critical shipments
Personal Competencies:
* Self-managing with good attention to detail
* Knowledge in Brexit regulation would be an advantage
* Highly organized with the ability to remain focused under pressure
* Must have a good level of English and Maths
* Must have strong geographical knowledge
* Must be computer literate including MS Office, email, spreadsheets
* Ability to multi-task and juggle priorities to meet requirements
* Leading by example with a self-motivated, “can do” approach to achieving requirements & targets
* Knowledge of a European language would be an advantage
* Flexible – a “team player”
* Must be a problem solver
* Must have a pro-active attitude during a crisis.
Job Types: Full-time, Permanent
Pay: £28,000.00-£40,000.00 per year
Benefits:
* Company pension
* On-site parking
* Work from home
Schedule:
Day shift
Monday to Friday
Work Location: In person
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