Our team is expanding!
The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.
What You'll Be Doing
* Process all types of local and international orders, returns and credits accurately and within agreed timescales
* Proactive communication via phone, email and face to face in a helpful and professional manner with customer and field staff throughout the order processing stages
* Communicate positively and effectively within the team and with all your stakeholder groups internally and externally
* Capture analysis of feedback and complaints, other analyses as required
* Update and maintain SOP when necessary
* Provide MI
* Update and maintain customer contract pricing in ERP
* Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
* Ensure CI to process and systems
* Support cross training of other team members
What Experience Do You Need
* Proven track record in a Customer Service role
* Knowledge of ERP system
* Able to work on own initiative
* Ability to work to tight deadlines with accuracy and detail
* Intermediate and Advanced Excel skills
* Able to communicate verbally and in writing in English
* Proactive customer focus approach
* Strong interpersonal skills and relationship builder
* Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
* Good problem-solving skills and logical approach
What We Can Offer You
* Private healthcare
* Wellbeing allowance up to £300.00 a year
* Monthly yoga sessions and quarterly massages
* Annual programme of fun events
* On site restaurant
* Enhanced maternity & paternity leave
* On site parking
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