O To work with the Assistant Practice Manager (APM) to ensure effective and efficient day to day management of non-clinical practice work that includes but not limited to. o General IT management and support. o Smart card management alongside the APM. o Managing the Practices online services and digital presence. o Complaints management and handling, along with the APM and the Business Manager in the event of a serious complaint. o Work alongside the Business Manager, the APM and the Nurse Team Lead to plan and co-ordinate the QOF work. Manging appointments on a day to day basis. o Work alongside the Business Manager, the APM and the Nurse Team Lead to plan and co-ordinate the flu season. o Along with the APM, share the attendance of the PPG meetings and provide support as needed. o Control & ordering of stationery stock. o Weekly fire testing. o Able to manage EMIS registrations, processing data and GP to GP data transfer. o Line Management of reception and admin workforce.