£26,000 - £28,000
Salford, Manchester
Helpdesk Operative
We are working with a leading Facilities Management provider in the UK, and we're looking for a passionate Helpdesk Scheduler to join our growing team! In this role, you'll be the first point of contact for clients and customers, providing exceptional support and resolving their facilities-related queries.
What you'll do:
Efficiently manage, monitor, and schedule mobile engineers ensuring engineers have full viable diaries of work planned
Answer incoming calls, emails, and enquiries from clients in a professional and courteous manner.
Log, prioritise, and track all service requests using our internal ticketing system
Maintain accurate records of all interactions and service requests.
Update clients on the progress of their enquiries and ensure timely resolution.
Assist with preventative maintenance scheduling and track completion. What you'll bring:
A minimum of 1 years’ experience in a customer service or helpdesk role
Excellent communication and interpersonal skills, both written and verbal
The ability to work independently and prioritise tasks in a busy environment
A strong problem-solving approach and a commitment to finding solutions
IT literacy, with a good understanding of common software applications What we offer:
Competitive salary of £28,000 per annum
33 days annual leave entitlement inc. bank holidays
Opportunity to work for a leading Facilities Management provider in the UK
A supportive and collaborative work environment
Training and development opportunities to further your skills Helpdesk / Scheduler / Helpdesk Operative / Customer Service / Helpdesk Administrator