Job: Claims Handler
Location: Sutton
Salary: GBP30,000 to 32,000 per year
Hours: Monday - Friday, 9am - 5pm. Every other Friday you finish at 4pm.
Job type: Full-time, permanent
Responsibilities of the Claims Handler:
You will be responsible for creating an excellent customer and client experience for the claims that you manage.
My client work with a number of insurance companies to help get their customers homes back to pre-loss condition following an insurable peril (flood, fire, etc.).
As a Claim handler you will be tasked with proactively managing the claim from the moment of receipt by booking the initial surveyor appointment to the claims conclusion by raising of invoice for works completed.
This will involve communicating with the policy holder, contract manager, tradespeople and client ensuring that they are kept updated and informed every step of the way.
You will also oversee purchasing of materials for the works and managing customer expectations in line with the policy coverage.
Requirements of the Claims Handler:
· Basic technical skills to proactively manage building repairs.
· Good problem-solving skills and able to identify potential errors when booking works and ordering materials.
· Excellent verbal and written communication skills - to effectively convey technical information in a clear and concise manner.
· Well-developed interpersonal skills - to build rapport and manage customer expectations...