To support and provide effective and efficient customer service to all customers using the hospital facilities.
Support the delivery of a high performing service team to deliver corporate aims, objectives and aspirations of the Directorate and the Trust.
Delivering excellent customer care and undertakes the role in line with the vision and values of the organisation and display integrity, fairness exemplary personal behaviour and be a role model for other staff members.
Main duties of the job
1. Provide customer assistance regarding parking (eg pay stations, concession information etc)
2. Answer intercom calls from motorists requiring assistance in car parks
3. Validation of discounted parking
4. Issue of discounted parking
5. Issue of staff parking permits
6. Taking payments from non-Trust staff/issuing monthly passes and long term public tickets
7. Taking payments for parking charge notices if motorists wish to pay in person
8. Monitoring car park queuing using the CCTV monitors
9. Issue of hospital staff ID badges
10. Answering telephone queries
11. Answering general queries regarding the hospital
12. To cover any duties of other colleagues in relation to the parking desk/permit system as required due to AL or absence
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
1. Provide customer assistance regarding parking (eg pay stations, concession information etc)
2. Answer intercom calls from motorists requiring assistance in car parks
3. Validation of discounted parking
4. Issue of discounted parking
5. Issue of staff parking permits
6. Taking payments from non-Trust staff/issuing monthly passes and long term public tickets
7. Taking payments for parking charge notices if motorists wish to pay in person
8. Monitoring car park queuing using the CCTV monitors
9. Issue of hospital staff ID badges
10. Answering telephone queries
11. Answering general queries regarding the hospital
General
To cover any duties of other colleagues in relation to the parking desk/permit system as required due to AL or absence.
Person Specification
Qualifications
* oNVQ Level 2 Business and Administration or equivalent demonstrable administrative experience
* oHigh level of typing skills to RSA 11/111 standard
Knowledge and Experience
* oProficient in MS Office
* oDemonstrable experience of dealing with members of public
* oDemonstrable administrative experience in busy office environment
* oDemonstrable experience in a large clinical setting
Aptitude and Abilities
* oAbility to work on own initiative in a busy environment
* oGood verbal and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr