Job Title: Account Manager
Job Description Summary
Job Description
Account Manager
FTC – 12 month Maternity Cover
Location: Birmingham
We have a great opportunity for an Account Manager to join our Integrated Portfolio Management, Global Occupier Services on a FTC for 12 months. This role will see you oversee the management of a large, diverse geographical portfolio for a large government client.
You will provide occupier clients with full property management services, collaborate, and manage the performance of other skill lines across the Cushman & Wakefield Group and deliver a best-in-class service to our clients. As Account Manager, you will be responsible for managing and developing talent and performance, client satisfaction, providing market leading advice, and identifying and winning new business opportunities.
Core Responsibilities:
1. Creates an environment which enables individuals and teams to perform at their best. Communicates expectations and agrees clear performance standards, addresses performance issues promptly and fairly.
2. Manages and coaches a team of multi-skilled Surveyors and Estates Assistants to provide contracted services to clients.
3. Takes accountability for executing plans, delivering objectives, and achieving business results. Addresses issues quickly, makes informed decisions and takes ownership regardless of the outcome.
4. Creates and develops lasting and mutually beneficial relationships to ensure client and stakeholder satisfaction, both internally and externally.
5. Demonstrates thinking beyond their own team and incorporates cross-selling as a standard part of their routine. Will demonstrate knowledge of the wider business, creating opportunities for others to promote.
6. Actively develops relationships with key stakeholders both internally and externally, interpreting the stakeholder’s objectives, success criteria and operating environment and responds accordingly to drive customer satisfaction.
7. Actively seeks stakeholder feedback to identify and resolve issues before escalation. Creates open, two-way communication with clients and stakeholders. Balances both stakeholder needs and business outcomes and always delivers on promises.
Qualifications:
* Degree level estate management qualification or equivalent desired
* Membership of RICS
Core Knowledge & Experience:
* A proven track record of post qualification practice and knowledge within Property and/or Transaction Management
* Demonstrable ability to take responsibility of sizeable and complex client instructions.
* Up to date knowledge of legislation regarding property management
* Demonstrable technical competence in property management
* Client Finance e.g. budget management and re-forecasting
* Transaction Management
Skills & Personal Qualities:
1. Forward Planning: Establishes plans for each allocated site, taking account of budgets, required resources and anticipated works.
2. Enabling Delivery: Co-ordinates others to deliver effective site management, ensure work is completed within set budgets and to client expectations.
3. Commercially Minded: Looks for opportunities to secure new business for the team, manages client budgets and site related finances, seeks opportunities for cost savings.
4. Business Wide Perspective: Collaborates with and supports colleagues in providing on-going service to clients, identifies opportunities to cross-sell across the business.
5. Building Relationships: Puts time and effort into building long-term partnerships with clients, site managers, other professionals, and colleagues across the business.
6. Developing People: Places a priority on keeping own skills and knowledge up to date, encourages team members to engage in tasks/projects that will develop their skills, provides feedback.
7. Customer Service Approach: Implementation of Real Customer Service and participates in the Customer Satisfaction process.
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