Job summary We are looking for a Colorectal Cancer Nursing Team Administrator, to join our friendly growing team of Colorectal Cancer Specialist Nurses and Cancer Navigator, to provide clerical support to the Lower GI Nursing service at SWFT. There will be a range of administrative duties including typing clinic letters, recording data on spreadsheets and answering telephone calls and queries. The role will also support the Stoma Team alongside the Cancer CNS team. Having an understanding of SWFT IT systems will be an advantage, however training will be provided. Ideally the successful candidate will have previous experience of providing administrative services within the NHS. Main duties of the job To work as part of the colorectal cancer nursing team, the clinical endoscopist andthe stoma care nursing team in providing administrative support. The post holder will be required to work within the team to provide acomprehensive and quality clerical service, while maintaining a high quality of support to the department and presenting a caring, professional and efficient service to patients and their families. To support the management of the cancer pathway, Referral to treatment (RTT)and E referrals About us Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 203-EL827 Job locations SWFT Lakin Road Warwick CV34 5BW Job description Job responsibilities To type all correspondence relating to outpatients clinics and adhocappointments for colorectal and stoma nurses along with the clinicalendoscopist To request new and follow up appointments as required using the Lorenzosystem. To receive enquires from patients and staff, resolving enquiries andforwarding more complex issues to the most appropriate member of theteam. To update and maintain patient records ensuring accurate record keepingat all times. To track appointments, investigations and results, exercising judgement toensure that clinical attention is urgently drawn to histology and radiologyresults and updated in the electronic record. To take responsibility for any patient records that are kept within thecolorectal nursing office. To open and distribute post prioritising any urgent post and ensuringrelevant documentation is attached in addition to acting promptly andappropriately to all email correspondence. To plan and organise the Surgical Strategy meetings, booking appropriaterooms, inviting members of the team. Taking minutes of the Surgical Strategy meeting and providing a draft copyto the chairperson for approval. Taking responsibility for progressing action items from meetings, liaisingwith the multi-disciplinary team members to ensure position statements areavailable for following meetings. To provide administrative support to the After-Bowel Cancer (ABC) supportgroup and maintain an up to date membership list and assist in thepreparation and distribution of the mail shot with the current chairperson Knowledge, Skills and Experience Required To have a good level of communication and be able to speak to both clinicalstaff and patients in a professional manner To be competent in Excel and Word To have high level working knowledge of the Trusts IT systems includingLorenzo, Evolve, ICE and Somerset To be competent with Winscribe To be compliant with Trusts mandatory training To be empathetic with patients and relatives when dealing with sensitiveissues To have good organisational skills and be able to prioritise workload sotasks are completed in a timely manner Measurable Result Areas The post holder will be accountable to the colorectal cancer lead nurse theywill be expected to work autonomously and organise their workloadappropriately to ensure letters and results are typed in a timely manner. They will be responsible for ensuring that levels of stationary and patientinformation booklets are kept stocked appropriately. To be financially aware and inform line manager if any high cost items arerequired Communications and Working Relationships: The post-holder will be dealing with patients who may have sensitive highlyemotive issues and will need to provide a professional caring attitudetowards them ensuring confidentiality and swift referral to a trained memberof the appropriate team. To maintain a professional relationship with immediate and extended workcolleagues within the team Job description Job responsibilities To type all correspondence relating to outpatients clinics and adhocappointments for colorectal and stoma nurses along with the clinicalendoscopist To request new and follow up appointments as required using the Lorenzosystem. To receive enquires from patients and staff, resolving enquiries andforwarding more complex issues to the most appropriate member of theteam. To update and maintain patient records ensuring accurate record keepingat all times. To track appointments, investigations and results, exercising judgement toensure that clinical attention is urgently drawn to histology and radiologyresults and updated in the electronic record. To take responsibility for any patient records that are kept within thecolorectal nursing office. To open and distribute post prioritising any urgent post and ensuringrelevant documentation is attached in addition to acting promptly andappropriately to all email correspondence. To plan and organise the Surgical Strategy meetings, booking appropriaterooms, inviting members of the team. Taking minutes of the Surgical Strategy meeting and providing a draft copyto the chairperson for approval. Taking responsibility for progressing action items from meetings, liaisingwith the multi-disciplinary team members to ensure position statements areavailable for following meetings. To provide administrative support to the After-Bowel Cancer (ABC) supportgroup and maintain an up to date membership list and assist in thepreparation and distribution of the mail shot with the current chairperson Knowledge, Skills and Experience Required To have a good level of communication and be able to speak to both clinicalstaff and patients in a professional manner To be competent in Excel and Word To have high level working knowledge of the Trusts IT systems includingLorenzo, Evolve, ICE and Somerset To be competent with Winscribe To be compliant with Trusts mandatory training To be empathetic with patients and relatives when dealing with sensitiveissues To have good organisational skills and be able to prioritise workload sotasks are completed in a timely manner Measurable Result Areas The post holder will be accountable to the colorectal cancer lead nurse theywill be expected to work autonomously and organise their workloadappropriately to ensure letters and results are typed in a timely manner. They will be responsible for ensuring that levels of stationary and patientinformation booklets are kept stocked appropriately. To be financially aware and inform line manager if any high cost items arerequired Communications and Working Relationships: The post-holder will be dealing with patients who may have sensitive highlyemotive issues and will need to provide a professional caring attitudetowards them ensuring confidentiality and swift referral to a trained memberof the appropriate team. To maintain a professional relationship with immediate and extended workcolleagues within the team Person Specification Qualifications Essential Good command of the English language - both written and spoken. GCSE Level or equivalent standard. Typing or word processing qualification or minimum of one year's experience Level 3 qualification in Customer Service / Administration Desirable European Computer Driving License Experience Essential Experience of providing administrative support Experience of taking minutes at meetings, arranging meetings. Experience of working in NHS environment Experience of collating information and presenting relevant documentation Desirable Medical secretarial skills Skills Essential Advanced keyboard skills Demonstrate an ability to independently prioritise workload, manage time effectively Excellent written communication skills, including computer generated materials Understanding of the importance of confidentiality Knowledge and use of Outlook, Excel and Word Desirable Knowledge of Patient Administrative System Knowledge of Medical terminology Personal Qualities Essential Display a flexible approach to work and the ability to cope with changes in environment and new technology Self-confident Professional manner Willing and able to work as part of a team Other Job Requirements Essential Flexible working hours will be required Good attendance record Able to work for prolonged periods on a VDU Person Specification Qualifications Essential Good command of the English language - both written and spoken. GCSE Level or equivalent standard. Typing or word processing qualification or minimum of one year's experience Level 3 qualification in Customer Service / Administration Desirable European Computer Driving License Experience Essential Experience of providing administrative support Experience of taking minutes at meetings, arranging meetings. Experience of working in NHS environment Experience of collating information and presenting relevant documentation Desirable Medical secretarial skills Skills Essential Advanced keyboard skills Demonstrate an ability to independently prioritise workload, manage time effectively Excellent written communication skills, including computer generated materials Understanding of the importance of confidentiality Knowledge and use of Outlook, Excel and Word Desirable Knowledge of Patient Administrative System Knowledge of Medical terminology Personal Qualities Essential Display a flexible approach to work and the ability to cope with changes in environment and new technology Self-confident Professional manner Willing and able to work as part of a team Other Job Requirements Essential Flexible working hours will be required Good attendance record Able to work for prolonged periods on a VDU Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South Warwickshire University NHS Foundation Trust Address SWFT Lakin Road Warwick CV34 5BW Employer's website https://www.swft.nhs.uk/ (Opens in a new tab)