The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve Compliance North,part of Sureserve are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base. We are recruiting for a diligent, professional Contact CentreAdministratorto join our busy team in Liverpool, to provide outstanding customer service. Overview of the Role Contact CentreAdministrators are a key part of the team providing frontline support and outstanding customer service for our social housing and public sector clients Roles and Responsibilities: Answering telephones to customers and clients, booking appointments, dealing with queries Scheduling engineers for both planned works and responsive repairs Chasing up incomplete jobs and rescheduling when appropriate Dealing with problems and complaints and escalating when necessary Relevant Skills and Behaviours: You must have excellent communication skills gained within a customer focused environment. The ability to communicate with clients, residents, engineers and management effectively You will be a highly organised administrator and a team player. Be able to thrive in a demanding and dynamic environment You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly. Experience of domestic gas administration or similar is highly desirable but not essential. Outstanding customer care skills and a professional approach. Ability to work under pressure and manage challenging situations calmly. Problem-solving and decision-making skills. Adaptability and flexibility to deal with fast-changing situations and environments. Attention to detail and ability to multi-task. Proficiency in English. What We Offer: Fixed-term initially, with the view to going permanent after 6 months Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced Maternity & Paternity Packages Cycle to Work Scheme Gender & Equality Working Group Employee Voice Programme Social activities for all of our teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. We are committed to developing talent at all levels,?ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Apply Today If you have the skills and experience we're looking for, we'd love to hear from you Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to if needed. Applicants will be required to undergo right to work and DBS checks as part of our employment procedures.