Employer description:
Oricom have provided solutions across every area of voice and data telecommunications and IT over the last 13 years.
As technology advances, we are constantly evolving our product and service portfolio to meet the demands of modern business. Our aim is to ensure that our clients can fully concentrate on what matters most to them, safe in the knowledge that we are expertly taking care of their infrastructure.
Overview:
There is an opportunity that has arisen for an office support apprentice to join their team!
Duties:
1. First response with answering calls and transferring calls.
2. Becoming systems expert on our system, Freshdesk for logging tickets.
3. Using collaborative tech such as Sharepoint for internal paperwork, sales paperwork and projects.
4. Dealing with customer service queries and assisting with orders and logging onto the system.
5. Utilising Copy control for copier customers to manage maintenance and billing.
6. Using Outlook for email and liaising closely with all the teams in the business to ensure a joined-up approach to working.
7. Managing office maintenance providers (cleaners, security, fire alarm systems, insurers, decorators).
8. Using Xero for accounts.
What we are looking for / Skills and Attributes:
1. Organisational skills
2. Good literacy skills
3. Willingness to learn
4. Excellent communication skills
5. Self-motivated
Drive, location not duties:
Please Note: Being able to drive is preferred but not essential as long as you are within an hour commute.
Hours of work:
35 hours per week,
Monday to Friday,
9am – 5pm.
Salary:
£11,648 per annum.
Benefits:
1. 28 days holiday per annum plus an additional paid birthday holiday
2. Full training will be given on the job
3. Pension
Throughout your apprenticeship, you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one-to-one support.
At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.
Future prospects:
This apprenticeship and training has been set with a view to gain full-time employment after successful completion of apprenticeship.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work-based qualification at the same time, APPLY NOW!
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