Citroen Motorvogue Bury St Edmunds are seeking a passionate, customer-focused individual to join as a Customer Service Advisor Apprentice. This apprenticeship is a unique opportunity to dive into the world of automotive customer service and service coordination. Guided by our skilled and experienced service advisors, you’ll gain hands-on experience, build essential industry skills, and learn to deliver exceptional customer service.
Responsibilities:
* Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
* Greet customers in a professional and courteous manner, ensuring a positive service experience.
* Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
* Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
* Coordinate with the parts department to ensure timely availability of required components for service appointments.
* Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
* Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
* Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
* Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
* Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
Entry requirements and qualifications:
* Aged 16+
* Grade C/4 or above in Maths and English or equivalent.
* A strong interest in learning about the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
* Excellent problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
* Strong communication and interpersonal skills.
* Willingness to follow instructions and learn from experienced technicians.
* Basic computer skills for documentation and communication purposes.
* Working towards or in possession of a valid driver’s license and clean driving record.
Working Week:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.
Approximately 20% of your total work hours will be dedicated to ‘off-the-job’ training. This is a mixture of online classrooms and face-to-face learning at The Performance Academy in Coventry.
Qualification:
The Programme lasts for 12 months (+12 weeks for End Point Assessments) and you’ll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.
Salary:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.
Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you’ll be well-equipped to advance and transition into new roles.
Joining our programme as a Service Advisor Apprentice offers a pathway to a rewarding career in the automotive service industry. If you’re passionate about providing excellent customer service and eager to learn, we encourage you to apply and become part of Stellantis.
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