Job summary Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, they are passionate about providing care and support for elderly and vulnerable people. The IT Help Desk team is fundamental in supporting colleagues across their multi-site business, and they are currently looking for an IT Support Officer to join their team. Main duties of the job The IT Support Officer will provide technical support for employees across the UK, including assistance over the phone. They will act as the point of contact for both first and second line support, interacting with users from a range of departments with differing levels of knowledge. They will record, monitor, and follow up on support calls to ensure problems have been solved swiftly and accurately, and will identify when an issue needs to be resolved by a third party and outsource this service. They will also support with Barchester's PC, server, and network update and implementation projects. About us Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, they are passionate about providing care and support for elderly and vulnerable people. Date posted 31 January 2025 Pay scheme Other Salary £31,000 a year Contract Permanent Working pattern Full-time, Part-time Reference number 1232187503 Job locations Barchester Healthcare Inverness IV2 7GG Job description Job responsibilities Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people. The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.This is a permanent opportunity, predominantly based in our office in Inverness. You will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required. Role and responsibilities: Provide technical support for our employees across the UK, including with assistance over the phone Act as the point of contact for both first and second line support Interact with users from a range of departments with differing levels of knowledge Record, monitor, and follow up on support calls to ensure problems have been solved swiftly and accurately Identify when an issue needs to be resolved by a third party and outsource this service Support with Barchester's PC, server, and network update and implementation projects. Required experience and qualifications: Previous experience of working in a telephone-based support team using remote control technologies Outstanding communication skills which enable you to deliver accessible advice Self-motivated, able to work proactively without supervision Comprehensive knowledge of PCs and Microsoft products, and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial Full UK driving licence Rewards and benefits If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include: Contribution pension scheme A range of holiday, retail and leisure discounts You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application. 7766 TJ Job description Job responsibilities Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people. The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.This is a permanent opportunity, predominantly based in our office in Inverness. You will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required. Role and responsibilities: Provide technical support for our employees across the UK, including with assistance over the phone Act as the point of contact for both first and second line support Interact with users from a range of departments with differing levels of knowledge Record, monitor, and follow up on support calls to ensure problems have been solved swiftly and accurately Identify when an issue needs to be resolved by a third party and outsource this service Support with Barchester's PC, server, and network update and implementation projects. Required experience and qualifications: Previous experience of working in a telephone-based support team using remote control technologies Outstanding communication skills which enable you to deliver accessible advice Self-motivated, able to work proactively without supervision Comprehensive knowledge of PCs and Microsoft products, and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial Full UK driving licence Rewards and benefits If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include: Contribution pension scheme A range of holiday, retail and leisure discounts You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application. 7766 TJ Person Specification Qualifications Essential Previous experience of working in a telephone-based support team using remote control technologies, outstanding communication skills, self-motivation, and a comprehensive knowledge of PCs and Microsoft products, as well as an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial. A full UK driving licence is required. Person Specification Qualifications Essential Previous experience of working in a telephone-based support team using remote control technologies, outstanding communication skills, self-motivation, and a comprehensive knowledge of PCs and Microsoft products, as well as an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial. A full UK driving licence is required. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barchester Healthcare Address Barchester Healthcare Inverness IV2 7GG Employer's website https://www.barchester.com/ (Opens in a new tab)