The Company:
This company is a major player in the supply and service of construction equipment and plant machinery.
They pride themselves on excellent customer service and keeping customer downtime to a minimum.
The company fosters a culture of support, teamwork, and personal development.
A strong regional presence with a focus on service and efficiency.
The Role of the Service Controller
Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers.
Logging breakdowns, inputting engineer times sheets daily, and processing invoices for completed retail repairs.
Ensuring excellent communication flow both internally and externally to minimise downtime.
Managing customer order numbers, live breakdown updates, and warranty cross-hire machines.
Creating and sending estimates for additional work and following up on final costings.
Keeping Work in Progress (WIP) low and resolving invoice queries efficiently.
Supporting other depot diaries when needed and contributing to the overall success of the service department.
Playing an active role in identifying new business opportunities and managing time effectively.
Benefits of the Service Controller
£30,000 basic salary
22 days holiday + bank holidays
Internal development and training opportunities
Pension scheme
The Ideal ...