Edinburgh
Ref: VA2732
#OFE
Benefits
* Competitive salary plus performance related bonus
* 29 days holiday including public holidays plus additional days with service
* Pension contributions
* Referral bonus scheme
* Enhanced parental leave
* Enhanced sick pay
* Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
* Talk to us about flexible working
* VIP Awards – colleague recognition scheme
* Cycle to work scheme
* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
* Steer Academy provides accredited ongoing training – paid for by the business
* Opportunities for career progression
Customer Service Advisor – Edinburgh
Full-Time | Competitive Salary | Automotive Industry
Are you passionate about delivering excellent customer service? We’re expanding our team in Edinburgh and looking for a confident, organised, and friendly Customer Service Advisor to be the welcoming face and voice of our business.
What You’ll Do:
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Greet customers professionally and create a positive first impression
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Handle inbound calls and route them efficiently
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Keep customers informed on the status of vehicle repairs
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Manage appointments and workshop bookings
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Respond to general enquiries with helpful and proactive support
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Support day-to-day administrative duties
What We’re Looking For:
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Previous experience in a customer service or front-of-house role
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Excellent communication and interpersonal skills
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Strong multitasking and time management abilities
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Basic IT skills, including Microsoft Office
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A positive, calm, and professional attitude under pressure
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Automotive industry experience (desirable but not essential)
Why Join Us?
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Be part of a friendly, supportive, and growing team
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Career development opportunities within the automotive sector
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A professional and engaging work environment
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Training provided to help you thrive in your role
Apply Today
If you’re a people person with a passion for service, we’d love to hear from you. Join us in Edinburgh and help us deliver a smooth and stress-free experience for every customer