We are looking for a dedicated and professional Duty Manager to join our team at the multi-award-winning Dormy House Hotel & Spa, located in the beautiful Cotswolds. This role operates at the heart of a busy hotel, where you’ll oversee operations, ensuring smooth service and an exceptional guest experience. You will work closely with all departments (especially F&B) to ensure the hotel runs seamlessly and guests receive the highest level of service. From handling guest feedback to ensuring the safety and security of the hotel, you will play a vital role in maintaining the calm and professional atmosphere at all times.
You'll work 40 hours per week on a permanent contract, with shifts that include evenings and weekends, and a mixture of early, middle, and late shifts. We provide a uniform and meals on duty. We’re ideally looking for candidates with previous managerial or supervisory experience in hospitality, with a strong focus on leadership and guest service.
We offer a competitive salary, plus excellent benefits, including:
* 30 days holiday per year (rising to 35 after 5 years)
* A celebration birthday lunch in one of the hotels, on us!
* Access to onsite mental health first aiders and an employee assistance programme
* Free access to wellbeing resources – online exercise classes, mindfulness tools, and nutritious recipes
* Hundreds of High Street discounts and a cashback card via Hospitality Rewards
* Estate discounts on dining, stays, wine, spa products, and more
* £1000 to spend in our employee recognition programme
* Up to £1000 when you successfully refer a friend to work with us
* Premium payments for Christmas and New Year shifts
* An optional, low-cost healthcare cash plan
* Free, in-person financial planning advice
* Broad-ranging careers in various hotel departments and unique opportunities like our adventure team
* Fully funded apprenticeship opportunities
Due to our rural location, you will require your own transport (WR12 7LJ). If this sounds like your ideal next move, and you’d like to discuss this role or any other opportunities on our estate, please get in touch! We look forward to hearing from you.
We are members of the Hoteliers Charter, committed to creating a workplace built on respect, fairness, equality, and opportunity, with wellness and career development at the heart of everything we do.