Purpose of the role
To receive orders from customers by telephone and to enter accurately onto Sap. Act as a focal point of contact with the customer by telephone ensuring their needs are met successfully.
Key Accountabilities
* Monitor daily programme and advise the customer of delivery status.
* Accurately record late reason codes.
* Accurately take/amend customer orders.
* Actively promote use of articulated wagons where site conditions permit.
* Maintain and update accurate dispatch comments as required.
* Actively promote design mixes with customers subject to compliance with customer standards.
* Manage customer complaints, referring to a third party where appropriate.
* Negotiate delivery times to the mutual benefit of the customer and the company.
* Order Centre reports as required.
* Maintain a professional demeanour at all times.
Qualifications
* Essential: Good General Level of Education, including a pass in English and Maths.
* Keyboard Skills.
Skills and knowledge
* Good working knowledge of production processes and limitations.
* Product knowledge, asphalt & drystone.
* IT Literate - Word, Excel and in-house systems.
* Verbal & written communication skills.
Experience
* Experience in a similar working environment
Training requirements
* Essential - Technical/Product Awareness Training
* IT Training
What's on Offer
Location: Whitwick
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover