We are recruiting a proactive and enthusiastic Customer Service Advisor to join our Bumblebee EV team in the East Kilbride area.
We offer:
33 days' annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
...and much more
Hours
Full time: Monday - Friday 8.30am - 5pm
About the role
As a Customer Service Advisor, you will be the face of Bumblebee and provide our customers with exceptional service from first contact. You will also assist across departments to help facilitate a smooth and effective service.
This role will suit someone with a positive and outgoing personality who loves to give the best customer service they can, every time. A keen eye for detail and a calm approach to a busy and fast-paced environment will be essential for the successful candidate.
Day-to-day duties
Responding to email and telephone queries in a timely manner
Assisting with customer complaints
Managing ticket assignment within our CRM system
Responding to customer and internal sales enquiries regarding order and stock status updates, including promptly issuing any test certificates
Liaising with other internal departments including Logistics and Sales to ensure timely order flow management
Managing daily inbound calls and diverting where required
Essential skills
Ability to multi-task
Strong communication skills
Ability to adapt and think on your feet
Active listening skills
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
TPBN1_UKTJ