Job summary Our Receptionist team undertake a wide variety of tasks including, checking patients in for their appointments, booking appointments, answering telephone queries and helping patients with any queries on their arrival at the clinic. The role would suit someone who is good at multitasking, and problem-solving with an empathetic nature, who has a passion for helping patients and providing excellent customer service. The receptionists will work on a rota basis, and this will cover evenings and weekends. Main duties of the job The ideal candidate will have previous patient or customer-facing experience and excellent communication skills. Within this environment, it is necessary to remain calm and maintain a high level of attention to detail. The successful applicant will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patients' care being as smooth and efficient as possible. We will provide the training necessary to use our in-house IT systems, however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times. Whilst the role is primarily based out of the Caterham Valley Medical Practice, there may be cover other sites within the North Tandridge Primary Care Network. Please note that this role will be conditional upon being able to provide relevant evidence of specific immunisations Varicella (Chickenpox), MMR, DTP - or undergoing relevant vaccinations or boosters if this is recommended by our OH advisors. About us This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit additional Receptionists to our professional and friendly team. Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times. A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic. The benefits we offer include Competitive salaries Membership of the NHS pension scheme 27 days annual leave plus bank holidays, increasing with length of service Access to an Employee Assistance Programme Opportunities for training, development and career progression Some of our sites have free on-site parking (subject to availability) We aim to be an employer of choice and conduct annual staff satisfaction surveys DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all Date posted 06 February 2025 Pay scheme Other Salary £12 an hour £16 per hour weekends and evenings Contract Bank Working pattern Part-time, Flexible working Reference number U0103-25-0009 Job locations Caterham Valley Medical Practice Eothen Close Caterham Surrey CR3 6JU Job description Job responsibilities JOB SUMMARY The role of the Receptionist/Administrator is to provide reception services and administrative support to staff during out of hours appointments in the PCNs. To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families. It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. DUTIES AND RESPONSIBILITIES OF THE POST To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers To respond appropriately to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion Responsible for answering incoming calls and emails, dealing with their requests for information effectively Managing patient flow through out of hours clinics To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system. To maintain and update records as appropriate To ensure appropriate handover of information relating to reception/ administrative work WORK SETTING AND REVIEW To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management. CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles. Job description Job responsibilities JOB SUMMARY The role of the Receptionist/Administrator is to provide reception services and administrative support to staff during out of hours appointments in the PCNs. To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families. It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. DUTIES AND RESPONSIBILITIES OF THE POST To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers To respond appropriately to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion Responsible for answering incoming calls and emails, dealing with their requests for information effectively Managing patient flow through out of hours clinics To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system. To maintain and update records as appropriate To ensure appropriate handover of information relating to reception/ administrative work WORK SETTING AND REVIEW To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management. CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles. Person Specification Qualifications Essential Good standard of education (Numerate and good standard of English) Experience Essential Computer literate (MS packages and databases) Desirable Data protection in a health care environment Previous NHS experience in a reception/administration role Skills Essential Administration Ability to communicate effectively with a diverse group within the community Ability to maintain confidentiality at all times Patient focussed Ability to prioritise workload Excellent attention to detail to maintain accurate patient records Working as part of a team Desirable EMIS familiarity Attributes Essential Can do attitude to daily tasks, adversity and new ways of working. Desirable Full clean driving licence and own vehicle Person Specification Qualifications Essential Good standard of education (Numerate and good standard of English) Experience Essential Computer literate (MS packages and databases) Desirable Data protection in a health care environment Previous NHS experience in a reception/administration role Skills Essential Administration Ability to communicate effectively with a diverse group within the community Ability to maintain confidentiality at all times Patient focussed Ability to prioritise workload Excellent attention to detail to maintain accurate patient records Working as part of a team Desirable EMIS familiarity Attributes Essential Can do attitude to daily tasks, adversity and new ways of working. Desirable Full clean driving licence and own vehicle Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorking Healthcare Ltd. Address Caterham Valley Medical Practice Eothen Close Caterham Surrey CR3 6JU Employer's website https://dhcclinical.co.uk/ (Opens in a new tab)