Who are we? IEP Technologies has been formed from four leading explosion protection companies in the United States, United Kingdom, Germany and Switzerland. We use our shared technologies, system design methodologies and application experience to produce active and passive explosion protection solutions for combustible dust and vapour threats anywhere in the world. We operate under a simple principle that every employee yours and ours has the right to work in a safe environment. We want each employee to go home to their family every night in the same healthy condition in which they arrived at work. Our Warehouse and Manufacturing site in Cheltenham will be relocating to Leeds and merging with our Group sister company HOERBIGER UK. We are therefore looking for a Sales and Service Administrator to join us in Leeds. What is the Role? You will aid the Field Service Supervisor by ensuring parts required for orders are in stock, and travel arrangements for the Service Team. You will help organise Fleet vehicles. Raise and check quotes against PO and ensure sales orders are entered onto our systems accurately. Laisse and support customer enquiries. Accurately invoice customers and ensure payment is made within credit terms. During the transition from Cheltenham to Leeds, some training will take place in Cheltenham. Willingness to travel/stay in Cheltenham will be key until the end of December 2024. Expenses paid. What will you be doing? Issue customer quotations for Service & Spares. Raise orders on ESM and SAP for all Service work. Travel arrangements for Service Team. Be the first point of contact for our customers, advising on deliveries/collection and other customer enquiries. Send customer invoices and ensure they are paid to the credit terms. Sending relevant information to the payroll department. Assist the sales team where needed in order processing and credit notes. Work closely with the Warehouse team to ensure customers receive their products on time. What experience and skills will you need? You will need: Excellent communication skills. Excellent organisation skills. Great people skills, ability to gain key stakeholder buy-in. Working knowledge of MS Office. Able to work as part of a team including remote Sales and Service staff. It would be great if you have: Working knowledge of SAP. Invoice and Credit control experience. What are the benefits 25 Days holiday bank holidays Health Insurance (after completion of Probation) Life Assurance Salary Sacrifice Pension Employee Assistance Program Christmas shutdown How do you apply? Simply apply through Total Jobs. This role has already been allocated to a recruiter so no agencies please. Recruitment Procedure 1 st stage interview remote screening call 2 nd stage interview on site in Leeds